I have sent my controller back for a repair/exchange under warranty but had no update?

Ive looked at the links youve sent me, I'd preferably do a live chat, but the thing is the link you sent me is not helpful at all to get a live chat started as I have tried many ways myself and in the 2nd link you sent me it just says 5. Follow the prompts to connect to a live chat agent. Although there are no prompts to talk to a live agent

And for the phone call I have tried it throughout the day and keep getting the we cant call you right now try again later

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller service order update.

Based on your description, I highly recommend you contact Microsoft Xbox Support for a follow-up on your controller as they have the tools and resources to check the status of your service order from their hardware team.

I understand you are having problems contacting Support. Try to follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Its elite 2 controller i sent it to Microsoft repair center under warranty its had warranty tell 2025 after it got repaired the warranty just expired how does that happen

In same situation.... no new updates it's coming up to a month now, Since I sent my controller. All they have to do it yes we recieved it send a new one back its exchange not a repair simple as that.

I've also had a controller with a drift issue. I just sent it back under warranty and it got replaced quickly. Luckily the new controller did not have that issue