I have redeemed my fortnite v bucks voucher but I don't know where the V bucks are

Hi, Kate Garvey.

Thank you for posting in the Microsoft Community.



From your description, I understand that you redeemed V-Bucks on your Epic account, but you found that the code has been redeemed but not found. I understand your confusion about this problem.



Usually, V-Bucks are added directly to your Epic Games account, not through your Microsoft account. If you log in to Fortnite in your Epic Games account, check your V-buck balance to see if it has been successfully transferred.



If the redemption process requires you to log in to your Microsoft account and enter the Xbox code, there may be a connection between your Microsoft account and Epic account. In this case, make sure you are logged in to the correct Epic account, not another Epic account that is linked to your Microsoft account.

You can try to check your account information on the official Epic Games website to confirm whether it is linked to the correct Microsoft account.

How can I check which accounts are connected to my Epic Games account? - Account Support

Disclaimer: Microsoft does not provide any implied or other guarantees and/or warranties and is not responsible for the information you obtain from third-party linked websites or any technology-related support.



If you provided a different email address when redeeming, you can check your email to see if you received any redemption confirmation email from Epic Games or Microsoft. The email will usually provide details of the redemption, including whether the redemption was successful.



If the above steps do not find the V-Bucks, it is recommended to contact Epic Games Support for further assistance.

Services - Epic Online Services

Disclaimer: Microsoft does not provide any implied or other warranties and/or guarantees and is not responsible for the information you obtain from third-party linked websites or any technology-related support.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Has the balance been put into your Xbox account rather than V-bucks in Fortnite, I know most of the retailers where I am don't sell V-Bucks rather sell the standard credit meaning you have to purchase them through Fortnite & wonder if that's the case here
as well.

I've tried it and if you have money on the gift card and it is redeemed on your account you can by V-bucks on Fortnite and get the V-bucks right away.

Hi, FinGill my name is Jose, and I would be happy to help.

To buy V-Bucks, you can follow these steps:

Purchase V-Bucks from the Fortnite store or a trusted retailer.

When you complete your purchase, you will receive a gift card code.

Give the gift card code to your friend.

Your friend will be able to redeem the gift card code in the Fortnite store. Once you redeem the code, the V-Bucks will be added to your Fortnite account.

I hope this information is useful to you and you can give the V-bucks to your friend.

Sincerely
Jose.

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that your V-Bucks have not been claimed on Xbox. If you have redeemed a V-Bucks card through the Fortnite account on the back of the card and used the code generated to add to your individual Xbox account through Microsoft, but the V-Bucks do not show up on your child’s account on Xbox, you can try the following steps:
1. Check if the card was redeemed to the correct account.
2. Check if the V-Bucks are available on the account that redeemed the card.
3. Check if the V-Bucks are available on other platforms such as PC or mobile.

I hope this helps.