I have purchased a game but Xbox says I dont own it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to locate the redemption transaction for the game. We were able to confirm that someone sent you a gift for the game and that's great, the last thing that we need is the redemption transaction which can be found by signing in to https://account.microsoft.com/billing/orders.

Once we were able to locate it, we can then proceed. Because the code can be redeemed on your other accounts as well.

Hi Nikestrand,

Just want to figure out something are you buying the next upgrade or are you expecting it to upgrade automatically because you already have the first version of the game (e.g. Standard upgraded to deluxe)?

If you are trying to purchase the upgrade and its not working then it might be that the "purchase content" is currently down, but if your expecting it to automatically upgrade then as far as I know that's not possible as they would be two different versions
of the game set at different prices.

Contact Xbox Support, and check what You bought recently on You Microsoft Account.

https://support.xbox.com/contact-us

Sorry to hear you're having trouble. If you've made the purchase for extra DLC try highlighting the game from your dashboard and press the Start button on the controller. From there select Manage Game then go to Ready to Install to see if there's extra
content to download.

If you are unable to download extra content or cannot access what you've purchased you'll need to call phone support for more assistance. The number for North America is 1-800-469-9269 or click this link http://support.xbox.com/contact-us

Hello
paddy0309!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the issue that you're experiencing.

Are you currently signed in to the account that owns the license to the game?

I would first suggest
Remove / Add the profile from the Xbox console .

Once you've tried that, go to the Xbox Store on the console and try to launch the game from there.

Let us know how it goes!

Felix

Xbox forums support