I have problems with my console

2 red dots suggests that your console is not getting enough ventilation and is overheating. Follow the steps
here
to solve the issue.

Hi ChristineD0, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Does the console shut off when it overheats?

The console heating up during use (to a certain degree) is normal, but the "loose sound" you are hearing is not.

I would recommend you send it for repairs if this sound is loud or harsh.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

Hey there,

Sorry to hear about the party chat issues. We do have a guide that can help, mainly it's the NAT settings, which is covered in the guide HERE.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Hey there -

Take a look at the troubleshooting guide regarding the
Xbox One console turning off unexpectedly and follow the steps provided there.

Let us know if that guide helped or not.

Hi, José! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing some issues with your console.

Would you mind giving this a try?

- Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

- Unplug the power cord from your console for 3 - 5 minutes (If you have the original Xbox One, unplug the power supply from both the Xbox and the outlet).

- Plug everything back together and turn your console on.

- Try launching a Game Pass game.

If that doesn't work, I'd appreciate it if you take the time to answer the following questions:

• May I ask which Xbox model you have?

• Do you have any external storage units plugged into your console?

• Could you tell me exactly what happens when you try to launch one of these games?

• Have you already verified your subscription to Game Pass is still active? you can see this at: https://account.microsoft.com/services

• Besides Game Pass games, are you experiencing issues launching other games?

Thank you! I'll be looking forward to your reply.

Best regards.