I have payed for 3 puzzle collections which say that they are downloading but never do

Hey Yonder, I just messaged you inadvertently. All I really meant to do was comment on your post.

Same thing happening to me here. I ordered a puzzle collection (Rivers).

The system took my 5100 in gold credit but hasn't given me the puzzle collection.

It says downloading but never completes.

The only way I have found to remove collections of puzzles I have completed is to uninstall and reinstall the game. It sure saves on whatever this game loads into memory, but I lose track of which sets I have yet to finish. SO I started keeping track of
the collections in an Excel chart. The game tells you which sets you have previously downloaded. I keep track of which collections I want to buy in the future, how many puzzles were in the set (occasionally they add puzzles to a set I have completed), and
if I have done all the puzzles in the set so I don't download them again.

Yep. Now mid-October. Always crashed when I finished a puzzle and then tried to open a new one; I had to re-open the program every time I wanted to do the next puzzle. I have bought a dozen or so new collections since I started Jigsaw (with upgrade to Windows
10), but now I have the same problem others mention, namely that my account has been charged, but the collections will not download. After clicking the "Download" button, the square picture for the puzzle says, "Downloading..." but nothing happens --download
indicator bar never gets any color (I've waited as much as an hour). I've been trying for a couple of weeks now to get the two collections I most recently purchased. I've done Windows updates, program restarts, PC restarts, and driver updates.

My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

Annoyed!

Hi,

So are there any answers yet? It is not a connection problem. Sitting next to wifi router and result is the same. All kinds of other downloads (music, movies, etc) from lots of different sources (servers) all work just fine without difficulty. Other Xbox/Windows
games work perfectly.

Clicking on a Jigsaw collection that shows the download box starts a download, the status line then progresses as expected and fills up. But it still says 'downloading' even after that status is complete (I know because the router software shows the download
has ceased. It just never goes to the next step which I presume is creating the folder for the puzzle collection and doing whatever it does to turn the download into discrete puzzles. It will say 'downloading' and show a full status bar for however long
I leave that screen up there. If I leave that screen and come back there is a sad mask puzzle piece on the collection. If I close the program, restart Windows and about a zillion other things I've tried, it just appears as if the collection is available
for download all over again just as before.

They *are* downloading. Task manager shows Microsoft Jigsaw has download over 1,600 MB of data in the last month while I have been repeatedly trying to download the Winter Wonderland and Food collections. The bars were deducted for WW but it just won't
'stick' after the download.

Any progress on fixing this yet? Or any new ideas what to try? The standard 'connection', MS updated, etc etc just do not solve this issue. Syncing license, reinstalling etc etc also do nothing.

The only thing I haven't tried... I have not deleted the LocalState folder. Before I do that I would like your assurance that this would not lose my progress in each collection, would not lose the puzzles in the collections that I do have, and would not
lose my gold bars. And since other people have reported that didn't fix anything I'm not sure the risk is worth it. I don't want to go back to square one. Again.

Thanks for your help!!