I have paid to change my gamer tag but nothing has happened? Is there a delay?

Hey there, TeamLucas1!

I'm sorry to see any purchasing issues! It does sound like something went wrong with the purchase if your gamertag didn't end up changing. You will need to
contact us via phone or chat to look into a refund to attempt the change again.

Let me know if you run into any other issues with this! I'm happy to help where I can.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

This is also happening to me. I used the free name change then paid to change it again. I updated my console and then it started showing 2 gamer tags but I was in the insider programme so I left it and re added my account to the
console and it has done nothing is there actually going to be a fix for this?

Hi,

TrippIE and Smwutches are right about this.

if you get complaints on your gamer tag the enforcement team will go over it, and that they will or will not change the gamer tag there is nothing more you can do other then change gamer tag.

Some times they will give you a free change of gamer tag if this has not happened as soon as you login on the console then you have to make the change your self.

May the force be with you..

I have waited over 72hrs and no change has happened to my Xbox gamer tag

I don't think changing your gamer tag to your personal name is a good idea.

However, Microsoft has been buggy since the gamer tag multiple change feature has been available.

Nothing to worry about Try again later or switch the gamer tag characters around.