I have paid to cancel ads on Microsoft Solitaire. I still get ads??????? I am so fed up...

I have paid for premium membership twice and still get ads. Sometimes they are cut short but other times the full page of the ad pops up. I don't know what to do about it. I had the premium membership then my computer had to be reset and when I got my
solitaire games back the ads started again. So I paid a second time and still get ads. What do I do? I'm not paying again!

Hi there!

What game exactly do you have an issue with ads? What device/platform did you use to pay for the subscription?

I paid for no ads in the Microsoft Solitaire Suite app/game. I would log into the app to do the daily games and when I select a game, a ad would appear before the game would come up to click play on. At the bottom of the ad, it would say you can get
rid of these by clicking here, which I have already done.

Today it is the worst it has been. Glasses USA.com seems to be the problem. It's happening when the small screen goes black, during the ad, and even when the screen is white. I'm also getting booted. I really want to become a paid member but am afraid that
since the site is so poorly run, that there may be problems, even if I join. It's getting to the point where I am getting totally fed up. It's a shame since it's a really nice site and I like the puzzles a lot. Incidentally, there are no problems on the solitaire
game site. In MahJong, the tiles get bigger and bigger, even though I have automatic zoom turned off.

I am having the same issue with my purchased app 'Premium Solitaire Collection' - ADS and more ADS and wanting me to repurchase. I was on the phone for ages and all the Microsoft person did was download an ad blocker which did absolutely nothing. Searched the internet for help and tried every hint but still getting ads two months down the track.