I have not yet received my 15,000 credits for a game I pre-ordered recently

Hello KnightOf TheAir,

We responded to your post at (http://forums.xbox.com/en-US/thread/e4046f50-aced-4a79-9f43-a3c06ff24f1c).

Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

Hello Sick Yoshii,

There is no offer and there has not be an offer in the last two years that would award 5000 Credits per pre-order up to 15,000. The only offer we have had for pre-orders is the Games on Demand offer, which awards 15,000 Credits for the purchase of three
eligible pre-orders during the offer period. Since you only made one pre-order during the most recent Games on Demand that started in January and ended in March, you did not complete the offer. The only eligible pre-order you made while the offer existed was
for Sword Art Online.

Hi Namelessthehckr. Our offer is to award only 15,000 Credits for pre-orders made at microsoftstore.com. Watch_Dogs 2 was part of that promotion. Since you received the 15,000 Credits, you were not eligible for the $10 gift code.