I have not recieved my credits since feb 2018

Discus and support I have not recieved my credits since feb 2018 in XBoX Rewards & Social to solve the problem; It says I have 5,500 Lifetime Credits Earned and Credits you've earned that have not yet been converted to cash and deposited into your Microsoft... Discussion in 'XBoX Rewards & Social' started by WindlessMars362, Apr 26, 2018.

  1. WindlessMars362
    WindlessMars362 Guest

    I have not recieved my credits since feb 2018


    It says I have

    5,500
    Lifetime Credits Earned

    and

    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account

    but I still haven't received my credits help it been 3 months

    :)
     
    WindlessMars362, Apr 26, 2018
    #1
  2. AlwayzBlazinOne
    AlwayzBlazinOne Guest
    missing rewards

    BOUGHT MY XBOX IN FEB 2018 AND HAVENT RECIEVED ANY REWARDS
     
    AlwayzBlazinOne, Apr 26, 2018
    #2
  3. MASS VIKING
    MASS VIKING Guest
    Dark Souls 3 pre ordered, no pre order bonus code supplied.

    I still have not recieved my code after purchasing the game on the 17tg of feb
     
    MASS VIKING, Apr 26, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I have not recieved my credits since feb 2018

    Hello WindlessMars362,





    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your Arab Emirates Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
    time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
     
    XBLRewards8, Apr 27, 2018
    #4
  5. XBLRewards8 Win User

    I have not recieved my credits since feb 2018

    Hello WindlessMars362,





    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your Arab Emirates Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
    time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
  6. MASS VIKING Win User

    Dark Souls 3 pre ordered, no pre order bonus code supplied.

    I still have not recieved my code after purchasing the game on the 17tg of feb
  7. MARSHALLBENFIELD Win User

    Xbox Live Gold - not allowing free game downloads

    Hello @ChiefJoboo,

    Under my services, I have this:

    which I assume means I don't have Xbox Live Gold. However, I paid for a year of it back in January. This is the entry from my January credit card statement:

    there is a payment method associated to my account and it has valid credit card info.

    I didn't remove/add my account from the Xbox since MS does not think I have Xbox Live Gold.

    Something else: If I look at the order history of that credit card under "Payment & billing", it show purchases in December, 2017 and Feb. 2018, but not the Xbox Live purchase in January. It's like it never happened. :(

    Next step is to contact support.

    Thanks for your help.
  8. SuperSaiyinK252 Win User

    New Minecraft download not working

    just an update, it is june 23 2018 and I have recieved the popup again
  9. JoeEllis1 Win User

    Xbox one X riddled with errors - need help with warranty

    Unfortunately, the screenshot I tried to add of the receipt didn't upload, but I bought the Xbox on Feb 17th 2018.
Thema:

I have not recieved my credits since feb 2018

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