I have not received what I have purchased from the Xbox store.

Discus and support I have not received what I have purchased from the Xbox store. in XBoX Games and Apps to solve the problem; I purchased the Fan Appreciation Collection, or whatever it is called, on the Xbox marketplace via xbox one console. The purchase promised that I would... Discussion in 'XBoX Games and Apps' started by pipezilla13, Nov 18, 2016.

  1. pipezilla13
    pipezilla13 Guest

    I have not received what I have purchased from the Xbox store.


    I purchased the Fan Appreciation Collection, or whatever it is called, on the Xbox marketplace via xbox one console. The purchase promised that I would immediately receive Gears of War 4 as well as redemption codes that would allow me to download the entire
    Gears of War collection. It has been almost a month now and I have not received the codes for the rest of the Gears of War collection. I want was promised to me for the purchase and I am tired of waiting.

    Getting a hold of someone on the phone is a nightmare and impossible. This issue needs to get resolved immediately or I'm going to stop buying Microsoft products. This is ridiculous.

    :)
     
    pipezilla13, Nov 18, 2016
    #1
  2. Tuath De Danann
    Tuath De Danann Guest
    Fallout 3 code (pre-ordered 9/19)

    I pre-purchased Fallout 4 on Sept 19 from Xbox store. Have not received any message with the Fallout 3 code yet. Thanks
     
    Tuath De Danann, Nov 18, 2016
    #2
  3. BossHawgg870
    BossHawgg870 Guest
    My Rewards?

    I have purchased games from the Xbox store and haven't received any credits for my purchases
     
    BossHawgg870, Nov 18, 2016
    #3
  4. DrifterX22 Win User

    game code

    Was the game purchased from the Microsoft store? I have never received a QR code from it. What is the game?
  5. XBF Mohammed C Win User

    Xbox store not recognising what I have already purchased

    Hello CHoward94, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

    Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  6. sam Laffling Win User

    I have not received a purchased item

    I have emailed ea just waiting on a response
  7. Francia J. Win User

    I have not received a purchased item

    I'm sorry to know that and in this case, reaching out to the game support to validate the in-game transaction will be the next step.
  8. sam Laffling Win User

    I have not received a purchased item

    Okay well I believe it’ll be 24 hours since purchase in about a hour or 2
Thema:

I have not received what I have purchased from the Xbox store.

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