I have NOT received my PROMO CODE (Sign up for a GROOVE MUSIC PASS, 4 months free)

Clovisver · Jan 19, 2017

I followed the instructions for this promotion, but I never received any promo code by email.

I've contacted support multiple times and they directed me to this forum. PLEASE HELP

below are the article and Microsoft promotional webpage with the promotional info.

New subscribers can snag 4 free months of Groove Music Pass

https://www.microsoft.com/en-us/gro...37db57125)(259740)(2542549)(UUwpUdUnU45114)()

:)

DrakeYiel · Jan 19, 2017

1 month free Groove Music code not receive

Hey Guys! So I Sign up a free trial for 1 Month Groove Music and I was told that I will receive a code for a free 1 month Groove Music. My free trial just got ended but still did not receive the free 1 month Groove Music code even on email. Was waiting for
it but have not receive it at all. I know I am eligible for this since it was provided on the page (
https://www.microsoft.com/en-us/groove/anniversary )

"*Offer valid until while supplies last. Customer must sign up for a free trial (new customers only), or a paid monthly or yearly Music Pass subscription. Credit card required. Prior Zune, Xbox or Groove Music Pass trial customers not eligible for free trial.
Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a promo code for 1 month of Music Pass at no charge. Upon completion of the promotional period, continuing membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only. Promo code must be redeemed by November 17th , 2016."

iamchroot · Jan 19, 2017

Groove music didn't receive plus three code

I joined groove music with the black Friday deal. It's now been over 30 days and I did not receive my plus three code.

"Offer ends 31/12/16. One 30-day trial and 1 free promo code to be applied once free trial is completed. Signup requires a valid credit card. Before completion of the first trial month, customer will receive a promo code to be applied for 3 months of Groove
Music Pass. Customers eligible for a 30-day free trial will not be billed for their first month of service. Previous Zune, Xbox or Groove Music Pass trial customers are not eligible for this offer."

Groove Music Pass - Free for 4 Months (£8.99 after) - hotukdeals

Mister Maka · Jan 20, 2017

Hey there!

When you get a chance, please check out your Xbox Live messages for communication. If you have any other Xbox support questions, please create a new thread and let us know.

The Quasnork

I am also elegible for several free months of Groove Music Pass after following the steps of a promo I saw on my Xbox One, it ended up having me pay for 2-months of the Groove Music Pass instead of me getting the 1-month free trial+additional free months
of the pass. I contacted support, explained my situation, thoroughly checked my email accounts and Xbox messages and then they linked me to this forum and told me to explain it here. Also to mention I've spent $20 on the passes, when I shouldn't have spent
anything according to the promo. I started my first pass on August 13th and it renewed on September 26.

GrahamBigland

I signed up or the free 1 month subscription on 12 August 2016., in response to the unsolicited email from Microsoft which stated:-

Up to 4 months of free music

From now to August 17th, get up to 4 months of music for free when you sign up for a Music Pass.* If your're brand new to Groove, enjoy your free month-long trial. During the first 30 days, we'll email you a code for 3 more months - 90 days - of music, on
the house. Get millions of songs wherever you roll, plus artist radio, playlists, and custom mixes made just for you. But hurry - this deal ends in a flash.

Sign up & score up to 4 months of music

So having signed up on the 12 August (before the 17th August deadline) I await the code for the 3 months free pass.

Been communicating with Microsoft since the 7th Sept 2016 concerning this issue, firstly with Microsoft Billing Support (with an agent called Jell B), then the Microsoft Answer Desk (ref # 1354697697) than the X-Box forum with Lady Ross (Service Request
1354698403 ) then on this forum. Getting a little frustrated.

djfreek

Hi,

I signed up for groove music in August as there was a 3 month free. I have now paid for groove for the last 2 months and haven't got my code?.

Please can you advise as this seems like false advertising to me......

Regards

Roger

fozi the great

I have also entered this promotion and still no code, I did it through the xbox dashboard my current subscription runs out on the 16/08/2016 please help?

JamesJAM

I think it is weird that it takes 2 weeks to respond with an answer for this problem, no wait we still don't have an answer?????????? I think you guys need to follow up with that "appropriate team", and see what is going on????? It should not take this
long. We spend hours on chat/phone trying to resolve this. This should be something so simple and quick

I have NOT received my PROMO CODE (Sign up for a GROOVE MUSIC PASS, 4 months free)