I have no access to Xbox privacy settings

Hi, Jayden. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry to hear that the organizer has lost access to the parent account. The best option that I can recommend here is to try to recover the password of that account using this link, https://account.live.com/password/reset.

If you are able to recover the password of the parent account then you can manage the privacy settings by logging in to the account on the console.

Hello, snowvc. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Unfortunately, child accounts cannot change their Xbox profile privacy settings. Doesn't matter if they are on a family group or not.

Also, changing your Microsoft account birthdate does not change your Xbox profile birthdate. So if you try to change it to make yourself an adult, it will not work. The Xbox profile birthdate is set when you create your Xbox profile and cannot be changed.

Your only option here if you need to change your privacy settings is to ask a parent to create a family group (if there isn't one already), invite you to the group as a member and change your privacy settings for you.

For a detailed tutorial on how to do it, please refer to:

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

https://support.xbox.com/en-US/help/family-onli...

Feel free to ask back any questions.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Calebish

Please try this:

Create a new (or use) account that can be considered as an adult account (try using another web browser or incognito mode).

Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
https://account.microsoft.com/family/

Please double check that you select your main account as organizer too, not member.

Once successfully added, sign out from your account everywhere and restart your PC
Then log in your account again and try downloading the game.

Just to double check, please check if birthdate is more than 18 and change it if necessary
https://account.microsoft.com/profile

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Greetings from another Microsoft user!

Have you tried accessing the privacy settings straight from the Xbox?

I believe you might have restrictions on your online privacy settings. Please access Manage app privacy settings on Xbox | Xbox Support to adjust your account settings online.