I have never changed my gamertag so why is it charging me to change it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Gamertag changes that we have made are linked to our account itself which means that if the system detects that you have already used your Free Gamertag change you will be prompted to pay for the next changes.

For your reference, you can check this link: https://support.xbox.com/en-US/help/account-pro...

I have never used a name change and I have had my Xbox for four years. I wanted to use my free gamertag change and it is charging me ten dollars.

I never changed my gamertag. My gamertag displays my complete name when I play online. I have been trying to change it, but microsoft want 10 bucks for it! Even though it states that you can change it atleast ones for free! This is a security issue for me.
Can someone help me change my gamertag not to display my full name without getting charged for it? Thanks!

They told me to post on this thread so the Enforcement Team can help. There has never been an issue with that Gamertag before. I've held it since 2011 on Xbox and many other platforms. Only today the Gamertag was changed automatically. If it violated terms
of use and had to change my Gamertag then I surely have the option of choosing one for myself, not get given a generic one and be made to pay the charge of changing a Gamertag

Hi, im having the same problem, i've never changed my gamertag, i was considering a few months ago and i saw that was free of charge, but yesterday i tryed to change and i have to pay for it...as i said i have never changed my gamertag, i have tihs account
since 2011...

Thanks