I have moved back from USA to Australia. Old gamertag since 2010 but now the email no...

Discus and support I have moved back from USA to Australia. Old gamertag since 2010 but now the email no... in XBoX Accessibility to solve the problem; Old email for gamertag no longer works. How do I find my old gamertag (which has over 30,000 gamerpoints). I have tried to produce answers to security... Discussion in 'XBoX Accessibility' started by Andrew Weber3, Oct 8, 2023.

  1. Andrew Weber3
    Andrew Weber3 Guest

    I have moved back from USA to Australia. Old gamertag since 2010 but now the email no...


    Old email for gamertag no longer works. How do I find my old gamertag (which has over 30,000 gamerpoints). I have tried to produce answers to security questions but don't have access to debit/credit card I would have used 13 years ago

    :)
     
    Andrew Weber3, Oct 8, 2023
    #1
  2. RichieB_ Win User

    I have moved back from USA to Australia. Old gamertag since 2010 but now the email no longer works. I am using a newer gamertag in Australia, however I want my old one back. How do I find it?

    Hi Andrew Weber3,

    Greetings!

    Thank you for posting to Microsoft Community.

    We truly understand how important this for you to be able to recover your account. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it.

    Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity.

    For now, you may follow the link below and follow the steps. Hopefully it will able to help you out with your concern.

    Help with the Microsoft account recovery form - Microsoft Support

    Cheers,

    Microsoft Community Moderator
  3. Arminator Win User

    Microsoft Will Not Remove Xbox GamerTag off Microsoft Account

    The thing is, that back then, when the Xbox Marketplace was made for the 360, they probably didn't plan things with the future in mind as much.

    I'm no Microsoft employee, so this is mostly speculation, but since the Gamertag (in conjunction with your Microsoft Account email) is used to make financial transactions (i.e. buying games, addons and gamerpics) that are tax relevant, you can't simply remove
    a Gamertag from an account.

    You can MOVE a Gamertag to a different account.

    Back then on the Xbox 360 you could really simply move your Gamertag from one account to another.

    However, a few years ago, that process was changed in such a way, that when you now move the Gamertag to a new account, the old Microsoft Account gets deleted.

    So, no, you can't simply flip a switch, and while it is possible, it comes with several drawbacks.

    If you are willing to take the risk, you can
    sign into your Microsoft Account    , and change the sign in alias.

    Make the other email your primary sign in alias, and then remove your old Microsoft Account email.

    Your Gamertag is now moved from your old email to the new one, and the old Microsoft Account deleted.
  4. Prince Leo II Win User

    Moving from Australia to USA to live

    Does it tell you to sign in?
  5. Prince Leo II Win User

    Moving from Australia to USA to live

    Yes. Meaning that you have to change the License content if your switching your Hard drive into another 360

    live.xbox.com/.../Begin
  6. Prince Leo II Win User

    Moving from Australia to USA to live

Thema:

I have moved back from USA to Australia. Old gamertag since 2010 but now the email no...

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