I have money in my account but it wants a payment method when I try to buy Destiny the ...

Discus and support I have money in my account but it wants a payment method when I try to buy Destiny the ... in XBoX Games and Apps to solve the problem; I can't get past the payment screen when trying to buy a game. I have money in my account but they want me to input PayPal , Credit/Debit or redeem a... Discussion in 'XBoX Games and Apps' started by CroppingWarrior, Dec 28, 2016.

  1. I have money in my account but it wants a payment method when I try to buy Destiny the ...


    I can't get past the payment screen when trying to buy a game. I have money in my account but they want me to input PayPal , Credit/Debit or redeem a gift card which I've already done.

    :)
     
    CroppingWarrior, Dec 28, 2016
    #1
  2. Destiny the Collection

    i want to buy Destiny the Collection but it keeps asking me to redeem a code which I haven't got as I want to pay for it using the money in my Microsoft account please help
     
    Silverdragon316, Dec 28, 2016
    #2
  3. FP PAULIE FP
    FP PAULIE FP Guest
    I can't add microsoft points.

    I have money in my account, i buy say 2000 microsoft points. I use them and want to buy some more but it says it can't authorise my payment method. I checked my bank to make sure i still had money and tried again after an hour but yey it still says can't
    authorise payment methed. Any suggestions?
     
    FP PAULIE FP, Dec 28, 2016
    #3
  4. PlayB3yond27 Win User

    unable to add billing infomation to xbox live

    The can't autherise the payment method means you entered the payment information wrong, so you don't have enough money in you account to buy whatever your trying to buy. What are you trying to purchase and what payment method are you using?
  5. dandoonii Win User

    Microsoft balance in the UAE

    If I asked my cousin to try and buy it in the US, it shows pay with account balance, however when he clicked next, it asked him to put a payment method
    How can I buy the subscription without a payment method
    (edit) I have 1.25$ in my account, is it the fact that I do not have sufficient funds?
  6. BriceBlocker Win User

    Credit card not showing as option for child's account in Microsoft Family Services.

    I'm having the same issue. added card to my sons account as a payment method but cards show up in the credit cards section of his account in my MS family. when i approve a purchase instead of asking me to add money to his account, it appears as if I'm buying it for him using the payment method linked to my MS account, even though on the xbox he selected the credit card linked to his account.

    1. why doesn't the credit card linked to his personal MS account show up in the credit section for him in My family

    2. Why is it trying to use my payment method to pay for a game i approved, when he selected the payment method linked to his account when requesting permission to buy?

    seriously microsoft, how about a legitimate answer here. you're making this so difficult.
  7. brodyspencer Win User

    Do i need a Payment Method to use Wallet money?

    huh thats odd, it doesn't even give me the option to use the money in my wallet just to add a payment method

    i do have enough to buy the game im trying to get but it just tells me to add a payment method
  8. MagisterFK Win User

    Why is it so hard to make a purchase for my child on your store!!!

    I agree that it is a little cumbersome to buy for kids but I have not had the same experience as you.

    When my kids needs funds to buy Fortnite v-bucks for example, I add the funds to their Xbox/Microsoft account and they are then able to use the money in game.

    It would much easier to have a way to authorize payment of the exact payment from the billing methods linked to the parent account - the approval could be to approve the game and payment.
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