I have Microsoft Solitaire Premium - and still I'm getting ads

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.
2. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
3. Open the Microsoft Store app, library>get updates and update everything.
4. Press the Windows Button then type Services.
Right-click over the Services App from the list of results.
Then select Run as Administrator
Scroll to the bottom and find the following services:
IP Helper
Xbox Live Auth Manager,
Xbox Live Game Save,
Xbox Live Networking Service,
Gaming Services.
Do this with each of the services listed above.
Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic.
If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

5. Restart your PC, log in to both apps and see if that solves the problem.

If the problem persists, you can contact support via this link.
https://microsoftcasualgames.zendesk.com/hc/en-...

I have paid for premium membership twice and still get ads. Sometimes they are cut short but other times the full page of the ad pops up. I don't know what to do about it. I had the premium membership then my computer had to be reset and when I got my
solitaire games back the ads started again. So I paid a second time and still get ads. What do I do? I'm not paying again!

I am having the same issue with my purchased app 'Premium Solitaire Collection' - ADS and more ADS and wanting me to repurchase. I was on the phone for ages and all the Microsoft person did was download an ad blocker which did absolutely nothing. Searched the internet for help and tried every hint but still getting ads two months down the track.

It seems that there is an error with your ad free status.

If you are already a premium member and still face ads popping up, you might want to have a look at this: I have Premium but I'm still seeing ads. – Microsoft Casual Games (zendesk.com)

If you are already a premium member and still face ads popping up, I recommend taking a look at the solutions mentioned in this article: I have Premium but I'm still seeing ads. – Microsoft Casual Games (zendesk.com)