i have lost access to my other microsoft account and it will not let me recover it using my...

Hi there,

for any lost password/account issues please see the following support page, it will have all steps available to try and recover your account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

The page will have steps for a Lost password but also a Lost account.

I hope you will be able to recover your account.

Let us know the results

Hey there Cheryl,

Thanks for reaching out. I understand there is an issue with recovering a Microsoft Account.
I recommend to try the following troubleshooting article: Recover and reset your lost Microsoft account
password.

I suggest when you get to the portion "Where should we send the code." Click on I don't have access to any of these, and proceed with the
Account Recovery Form.

Try this out and let us know the results.

First thing you need to do is to recover your account:
http://support.xbox.com/my-account/microsoft-account/lost-password-solution

If that does not work, you may contact Xbox Support for other options to recover your account: http://support.xbox.com/contact-us

Once you have access on your Microsoft Account, you can change your sign-in email address: http://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Hi Nuage02!

I see you're having issues accessing your account please take a look at the steps here:

Recover and reset your lost Microsoft account password

If you continue to have issues you can try an account recovery form here
Recover your account

Please let us know with a reply if these steps help.

Thanks for reaching out!

IF you have access to the emails to these accounts, you can recover password https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution