I have lost access to my halo infinite account, how do I get it back?

Hello,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you have lost access to your Halo Infinite account. This sounds like a frustrating issue and I'll do my best to assist you on this.

There are a few possible reasons why this might have happened, such as a corrupted save file, a sync error, or a sign-in problem. To troubleshoot this issue, please follow these steps:

1. Make sure you are signed in with the same Microsoft account that you used to play Halo Infinite before. You can check your account settings on your Xbox console or on the Xbox app on your PC or mobile device.

2. Check your cloud storage and see if your Halo Infinite save data is there. You can do this by going to Settings > System > Storage > Manage storage > View contents > Games and apps > Halo Infinite > Saved data. If you see your save data there, try deleting it and then launching the game again. This will force the game to sync with the cloud and restore your progress.

3. If you don't see your save data in the cloud, or if deleting it doesn't work, try uninstalling and reinstalling the game. This will clear any potential corruption or errors in the game files and download the latest updates.

4. If none of the above steps work, please contact Halo Support at https://support.halowaypoint.com/ and submit a ticket with your gamertag, email address, and a detailed description of the issue. They will be able to assist you further and restore your account.

I hope this helps and you can enjoy playing Halo Infinite again soon. If you have any other questions or concerns, please let me know and I'll be happy to help.

Hello!

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Thank you for understanding.

Hello Pascu, I’m really sorry to hear what happened. That’s an incredibly difficult situation to be in. I understand how upsetting it must be to lose access to your account like that.

If someone has taken over your Microsoft account, the only way to recover it is by filling out the Microsoft account recovery form:

https://account.live.com/acsr

When you do, include as much accurate information as you can. Even small details can help the recovery team verify ownership. It may take more than one attempt, so don’t be discouraged if the first try isn’t successful.

Also, please review the information provided in this Xbox Support article:

https://support.xbox.com/en-US/help/account-pro...

Please also be sure not to reply to any messages or emails about your account unless they are from official Microsoft sources. Especially from people asking for money. Microsoft will never request payment to restore an account. Be extra careful on Discord servers.

I hope this helps, and I’m wishing you the best of luck getting your account back. Let me know if you have any questions about the recovery form.

Hello Emilydreams, my name is Vanessa, I am an independent Microsoft consultant, I am happy to help you today.

The only solution is through the account recovery form which is as follows:

https://account.live.com/acsr

Keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, but if you still want to contact them you can do so through this link:

https://support.xbox.com/contact-us

Please note that this is a public community forum, so we are gamers like you, we are not employees of Microsoft or Xbox, which means we do not have access to any user accounts or information.

Sincerely.
Vanessa.

i dont have access to the email or password. i completely lost that account when i did the factory reset. Any way how i can get that account back?