I have had over 5000 points for over a month, and can't request a deposit

Hello jaronn,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

I cannot tell when you reached the 5000 points mark (or eventually made an early deposiot request) but remember that if you have reached 5000 or more by the end of last month, those should be converted by the 15th of this month.

If you reach 5000 points between the 1st and 15th, they are deposited at the end of the month. If you reach 5000 points between the 15th and 30th, they are deposited by the 15th of the next month.

As an example, last month I got to 5250 on the 12th and got the deposit on the 29th.

If you have been waiting for more than what I explained, then support will have to look into it.

5000= $5

5000= £3

You will have got £3 something as you will have went over the 5000 point auto deposit threshold

The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled
for deposit. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

I've had the same problems have over 5000 points and haven't been able to deposit them myself neither have they been automatically deposited

Hello BabyStripes,

We only automatically schedule an account for a deposit at 5000 or more pending Credits. Your last Credit event pushed you over this limit, and thus scheduled you for an account. However, when the system requested a scheduled deposit for your account, we
had already set in motion the processing for the end of month deposit, so your deposit request was not able to be included in the processing for that deposit cycle. You should expect your deposit in the next available deposit cycle, which will occur around
the 15th of this month