I have got my xbox rewarded point from renew my membership since 2015

I have not received my point from renew my gold membership I been with Xbox since 2015

:)

 

Not getting rewards for my annual renewal of membership

I have been an Xbox Live member since 2013 and I renew my Gold membership annually, but some reason I only have 4,250 rewards points. I'm sure I should have more - like maybe 9,000. Can you check why my annual renewals are not being rewarded?

 

My Xbox Live Rewards Statement is not showing annual renewals to Gold

On my Xbox Live Rewards page, under my statement, it only shows 4,250 points.

These are from renewal of 12 month gold membership in 2013 and a purchase in 2015.

But if the renewal of the gold membership is worth 3,000 points then I should have 9,000 more points - for the renewals in 2014, 2015 and 2016. I have had continuous memberships since April 2013.

My most recent renewal, on 6 October, was recognised by Microsoft in an email -

'Hello sean bainbridge, We're sending you this message as confirmation that you have successfully renewed Prepaid 12M Xbox LIVE Gold, which will expire on Tuesday, 17 October 2017'

 

As of July 1, 2014, there are no offers to receive credits for renewing gold.