I have gold but Xbox thinks I don't

Double check account.microsoft.com to be sure your subscription is still active. If so try removing the account from the console, doing a hard restart, then re-adding the account.

Hey there, FurtiveCrib2007!

I'm sorry to see any billing issues! We are unable to assist with those here on the forums. If the
Subscriptions & services page is saying that you currently have Gold, and

removing and re-adding your profile on the console doesn't work, you will want to
contact us via phone or chat for further assistance.

Please keep me updated on the situation! If phone/chat are unable to assist you in a way that is your satisfaction, we can see what other options we have here.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Hi Haszed,

Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
or chat support for further assistance.



If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

_______________________________________________________







Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

http://support.xbox.com/contact-us

Let us know the results

Hey there -

Thanks for letting us know. This is something that is a known issue and I've passed your information along for them to look into it. In the meantime, you'll want to reach out to >>phone
support<< for further assistance. You can ask them to remove your current trial and provide you with a replacement token.

If for some reason you run into any issues, feel free to message me with a reference number and we'll take a closer look for you.

Good luck!