I have forgotten my password and I verified my first code but my second code doesn't?

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue and I'll do my best to help, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

In order for me to be able to help you, I would need to know in detail what is going on. Could you tell me?

Does your account have two-factor protection? If yes, you will only be able to reset it in two authentications. For this, you need to have access to more than two security options that you registered in your account.

If you don't have access, or if it doesn't work, you'll have to use Microsoft's online validation form. You can access it at the link below:

https://www.aka.ms/acsr

Remember that you are responsible for keeping this information up to date. Microsoft gives the user full access to add as much security information as they want.

Depending on the information you filled in, if it differs greatly from the actual information, they may not respond. Because there is a minimum criterion that artificial intelligence investigates to send them.

The validation period can take from 24 to 72 hours. Try to fill in as much information as you have and wait.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

In that case, I recommend filling out the form I recommended in my first answer. The validation period can take from 24 to 72 hours. Try to fill in as much information as you have and wait.

I don't remember any other passwords even as that I still can't get in.

Thanks for the replay but I tried that already. First link is how to change alias which I already did. I chose add an existing email and put my sons email in, it sent the code and verified adress. Everything looked like it worked but we cannot log into
xbox live while signed in with new alias email.

Second link tells you how to find your email or password if you've forgotten it and that's not the challenge i'm having. I know my Microsoft email and also the new one I just added.

I can’t login to an account on my console. I know the 6 digit password, but when I enter the microsoft password it doesn’t say if it’s right or wrong. It loads for a second then closes the screen and doesn’t login.

Sorry to hear it. It sounds like you have a parent code on your account. If you've forgotten the passcode for the console then you'll need to have the person who set it enter the wrong passcode 3 times. After that they'll be required to enter their password
to get on the console and change the code