I have forgotten my password, and I can't access my account, even though I have my...

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I'm sorry you're experiencing this issue with your Microsoft account.

If you're unable to access your account, use the sign-in assistance tool below to help you find the right solutions.

The tool will ask for your email address or phone number and will either show you appropriate self-help or offer you the chance to speak to an agent.

https://support.microsoft.com/en-gb/account-bil...

Please note that this is a public forum only. I will respond as soon as possible, and I apologize in advance for any delay in responding. I'm just a user trying to provide information and knowledge that may be useful to others. I'm not a Microsoft employee.

Best regards.

Hi Mikołaj, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, uninstall the game, power cycle your console, and then reinstall the game.

After uninstalling the game, power cycle the console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Source: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Finally, reinstall the game.

Let me know if it works!

I still need help :/ I couldn't find my old visa card as now I have a new one but it comes up with the code error and I can't access my billing support because my password for one of my emails I have forgotten

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft purchase.

That is quite odd. Kindly confirm if the region of your Microsoft balance is matched with your Xbox account and Microsoft Store region by signing your account on account.microsoft.com > payment and billing > payment option.

Note: Ensure that your payment method region, Xbox account and Microsoft Store regions are matched to successfully purchase in Microsoft Store.

If you have confirmed that the regions are matched, try to purchase again on Microsoft Xbox Store online web browser to see if you will be able to use your Microsoft balance.

If the issue persists, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and possibly purchase using your Microsoft balance on your behalf:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

The password for my email account that is linked to my gamertag is a WLID account i dont know the password for it as it was created a long time ago. I have already filled out the password recovery form plenty of times and have been denied access to my account
even though all the info provided is correct. I just want to get back into my account again.