I have certain game my Xbox overheats

Hi Zach,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues when playing certain games where your Xbox shuts down. The best way to avoid game crashes or freezing is to make sure the software on your Xbox is up to date. Follow the steps below to check for updates.

Select the Home button in the center of your controller.

Select Settings.

Select System.

Available updates will be listed under Console info.

If your system is up to date, I would recommend that you perform a power cycle to reset the console's power supply, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Allow me to add 3things that you might want to consider:

1. Ensure your Xbox One console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed

2. Inspect the power cable—Are you using the right one? It should have been included with your Xbox. Also, is the power cable completely and firmly connected to both the power outlet and console?

3. Check the power outlet—Does anything else power on when connected to the same outlet? Try plugging in another electronic device to see if it works. And if you're using a power strip or surge protector, make sure it's receiving power through its outlet too.

If none of the previous steps resolved the problem, your console may need to be checked on a hardware level. Submitting an online repair request is the fastest and least expensive way to get your console repaired.

Get started on your request by signing in at https://support.microsoft.com/devices and selecting Register new device. After you've registered, you’ll see the warranty status for your device.

Please see this link for help submitting a repair request.

https://support.xbox.com/help/hardware-network/...

Regards,

Alvaro

Yea i’ve hard reset the console, uninstalled and reinstalled the game and i’ve hard reset the power brick.

I bought the fan extension that connects to the xbox to add support but that doesn’t help either

it is certain games that run really fast due to the graphics. I sometimes have a small fan next to my xbox just to help cool it 👍

Is your console shutting down?

Although you mentioned you keep your console ventilated and clean, there may be some useful tips HERE.