I have bought Xbox live gold through a promotional offer on the xbox one home screen and have ...

MAX DVY · Mar 8, 2016

I have bought Xbox live gold through a promotional offer on the xbox one home screen and have not recieved extra item, which is the game Ryse ledgendary edition. The offer said the game was free and that it would be delivered through a code on my xbox within
4 weeks, it has now been over 5.

This was purchased on the 29/01/2016

:)

Photon Caesar · Mar 8, 2016

Xbox One says it is connected to wifi and that my live subscription is active for another 10 months, but will not connect to Xbox Live

My xbox one is currently stuck on the home screen, allowing me to access settings, profiles, and other internet-powered features of the home screen tab on the Xbox One. However, although it confirms through the Settings>Subscriptions>Xbox Live that I have
a current Xbox Live Gold Subscription through early next year, the button to connect to Xbox Live on the home screen remains and will not let me select it. I have confirmed there are no issues with Xbox Live itself and that my xbox is connected to my home
wifi and that the internet is working. Any ideas? Thanks!

NathanS1994 · Mar 8, 2016

Gold Upgrade Free £5 not recieved

I recently seen a offer to get a free £5 xbox gift card on my Xbox 360 home page. So i upgraded to one month gold and i have not recieved my free £5 code.

Mister Quimby · Mar 9, 2016

Hey there MAX DVY!

Sorry to hear that you did not receive your code! Just to clarify, did you purchase an Xbox Live membership directly through the promotion on your Xbox One console or did you redeem a pre-paid code? Thanks in advance!

Mister Quimby

Hey there MAX DVY!

Sorry to hear that you did not receive your code! Just to clarify, did you purchase an Xbox Live membership directly through the promotion on your Xbox One console or did you redeem a pre-paid code? Thanks in advance!

Mister Maka

Hi there MzWildLuvnWild6.

If you don't currently have an Xbox Live Gold membership you'll need to purchase this offer through your Xbox One. This particular promotion isn't available through Xbox.com

Mister Quimby

Hey there oSparkyyyy!

Just to clarify, did you purchase Xbox Live Gold through the dashboard promotion on your console? This is offer is valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account
during this promotion, it will not qualify you for this promotion.

Mister Quimby

Hey there NiKE SWAGGSAMBA!

Did you purchase Xbox Live Gold through the dashboard promotion? Or did you add an Xbox Live token to your account during this promotion? This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live
Gold token to your account during this promotion, it will not qualify you for this promotion.

XBF Chris J

Hello Alexcase,

Thank you for posting here on the Xbox forums. You would see any promos offered by Xbox when going through the steps to purchase gold on our website here: Xbox Live
Gold

You also will periodically receive gold promotions on your Xbox. Keep an eye out on your home screen for them to come up.

Hope this helps!

I have bought Xbox live gold through a promotional offer on the xbox one home screen and have ...