I have bought the pack lyenedas congelas de fortnite as a gift and I have not received...

Hello!

If he is able to see the purchase and transaction it could be that he is from a different region or country and that would prevent you from having received the gift. I recommend having him fill out a
Refund Request Form to get the purchase reversed.

Note: You are unable to purchase gift for friends in other countries.

I don't use Xbox but I use PC

hopefully this information helps.

Hello Billy,

To further this investigation, you have stated that you play Fortnite on your PC which does bring up that you downloaded the game through the official Fortnite website.

Our current knowledge of the situation is that these transactions would only be recorded through Epic seeing as neither Steam nor Microsoft are involved within this transaction, as it is then suggested to continue your reach out to Epic in order to resolve
this matter.

It may be best in this case, to try the Epic Games Forums and check it out for more information regarding the bundle.

Best wishes!

Hey Sanguine,

Thank you for reaching out. Gifts are usually sent via Xbox message in the form of a code. Make sure you have redeemed the code in order to access the content your friend purchased for you. For more information on the subject, feel free to visit our

Xbox Gifting page. Cheers

Hey Billy thanks for taking the time to bring this issue to us!

We have split this from the
Original Post to best assist with the latest information. We suggest
Requesting a Callback from one of our Xbox Billing Specialists so we can do a deeper dive into the account and hopefully get you back up and running. Give it a shot and let us know how it goes!