I have bought series x compatible game online store but have Xbox one anything I can do?

If you are sure the game cannot be played on the Xbox One, and the game is not available in the Cloud as part of Game Pass Ultimate, then you either get a refund xbox.com/refund or purchase an Xbox Series X or S to play it.

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

Hi again Don

There appears to be an issue with the Xbox Series X/S version of Grand Theft Auto V being compatible with the Xbox One Xbox One X version. Therefore, the Xbox Store may not allow you to purchase the Xbox Series of the game if you have an Xbox One.

Buy the Xbox One version of Grand Theft Auto V. This version of the game is compatible with Xbox One X and is cheaper than the Xbox Series X/S version. I'm not sure but I think it's no longer available to buy in the store.

If you decide to upgrade your Xbox One X to an Xbox Series X or Xbox Series S, you can do so through the Xbox Store or an authorized retailer.

Oskayra H.

And now it's saying that it's not compatible. But it literally says on the actual page for it on Microsoft store that it can work on Series X or S, and One. I have a Series X

Hi Zion, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

The Xbox Series X|S versions of any game are not compatible with Xbox One consoles. Some of the Xbox One versions of the games are compatible with any Xbox Series X|S console through the backward compatibility feature you may have seen the said information online.