i have bought accidentally a game on windows that is only available on Xbox

Hi there,

Sorry to hear about the purchase issue. The only ones that can issue refunds is phone support, but keep in mind with digital purchases it's usually a no refunds after purchase policy.

If you're in the U.S. you can call 1-800-469-9269 or you can go here to request a call back from support in your region
support.xbox.com/contact-us

You could always have her do a chargeback on the card, in which will dispute the charge.

If it was something accidently boughten that you have not used or played, it should be able to be refunded,

However, if you have used or played the content, they will more than likely not give a refund.

Remember though, if a chargeback/dispute is placed, your account may be put as suspended until the issue is resolved completely.

You can contact Xbox via Phone, as Mistress Sara has listed above.

Hey there,

The windows 10 edition will only be available on a Windows 10 platform. If you do have the new update in which the game is now only called "Minecraft" then that one should be available to play on both the PC and on your Xbox One.

I hope this helps.

Oh I see, I'm trying to use the web agent but it keeps saying it doesnt understand when I click "Ok" after it tells me to log in (I am already logged in), I don't really see the option I need when I try selecting the "normal" web chat.

The site you're linking just tells me how to request a refund

Theres no option to refund on that page