I have bought a game and don't see it in the order history or anywhere else

Discus and support I have bought a game and don't see it in the order history or anywhere else in XBoX on Windows to solve the problem; Hello community, I just bought Sea of thieves and now there is no way where I can find the game, there is no order history however, the money was... Discussion in 'XBoX on Windows' started by Subhummus, Jun 13, 2020.

  1. Subhummus
    Subhummus Guest

    I have bought a game and don't see it in the order history or anywhere else


    Hello community,

    I just bought Sea of thieves and now there is no way where I can find the game, there is no order history however, the money was debited.

    How do I find my game or how do I get my money back?

    Thank you and have a nice weekend!



    :)
     
    Subhummus, Jun 13, 2020
    #1
  2. Subhummus Win User

    I have bought a game and don't see it in the order history or anywhere else

    Hello M3tal Daz3,

    thank you for your answer - there is also no bill on my side and also received no mail that I bought the game.

    It is really strange, because the money was debited.

    Best regards!
  3. BiONikOHeRTz Win User

    I have bought a game and don't see it in the order history or anywhere else

    Hi!

    You should contact Xbox support and ask them to check, they will surely help you! ;)

    beta.support.xbox.com
  4. steeledwand7664 Win User

    I have bought a game and don't see it in the order history or anywhere else

    You would need to figure out what email address you were signed into when you made the purchase.

    That would be the account that the purchase would be under and you would need to sign into to see the order history.

    Did you purchase it on your Xbox console? Online? or where did you make the purchase at?
  5. M3tal Daz3 Win User

    I have bought a game and don't see it in the order history or anywhere else

    Try to find the game through xbox store and see if you can download it. If you can't check under your account if the purchase was finalized or the payment is still pending.
  6. NoelJinguli Win User

    Video Game refund/ exchange

    I ordered Forza Motorsport 7 just a few minutes ago. I can't even download it. How do I request a refund? It says the support that I should see the refund button in the order history or else it's not eligible for refund. Either I'm really blind or I just
    got [Mod removed inappropriate]. I don't see the request refund button anywhere.
Thema:

I have bought a game and don't see it in the order history or anywhere else

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