I have being charged twice this month

WoodRanger39184 · Nov 9, 2017

Hi there,

I paid for a monthly xBox Live gold subscription on the 29th Oct and then I was charged again on the 6th November again for 6.99. I am wondering why this happened and if I can be refunded.

Thanks for your help,

Conor Pelly

:)

Mikecl_05 · Nov 9, 2017

I was charged twice this month (September)

I was charged twice this month for my one month subscription even though I have recently turned off auto renewal. I did this because I will not be using my xbox live Gold account 1 month subscription for the rest of the year. Can I please get an explanation
for this. I thought once I turned off automatic renewal i would no longer be charged anymore. If possible receive my refund.

M3tal Daz3 · Nov 9, 2017

I was charged twice this month (September)

For purchasing issues you should contact xbox support billing section:

1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches · Nov 9, 2017

You will need to contact support and speak to billing. Contact Us | Xbox Support

Smwutches

You will need to contact support and speak to billing. Http://support.xbox.com/contact-us

Joel M77

Hi Kez_walks , my name is Joel, I'm here to help you with any problems or questions you may have.

You as a user can review the purchase history of your account and the charge and the concept will be shown there. https://account.microsoft.com/billing/payments and in turn in your Microsoft account Purchase History https://account.microsoft.com/billing/orders/

Unfortunately, if the charge you indicate is not shown there, Microsoft Privacy Policy cannot provide any information and you must report these charges as fraud to your bank or payer.

Regards

Darkhawk Ninja

To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
support.xbox.com/contact-us

They have access to your account (unlike us volunteers) and can help you get things straightened out!

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Hit Upvote if this Helps!

XBF Leo G

Hello jrussell12,

Thank you for posting on the Xbox forums. We understand that you have a recurring charge on your payment instrument, and you are interested in learning what it is for. We recommend

checking the subscriptions on any account that you own. Also, you were correct in checking

your order history for any charges that are appearing on your account. You may want to do this with any other accounts that you own. If you are unable to locate what the other transaction is for, we suggest reaching out to the
Xbox Support Team. They will investigate the transaction by using your payment instrument. We will provide steps on how to contact the support team since our support website was
recently updated. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support team link we provided
Select Contact us
Select Subscriptions & billing in the first drop down box
Select I don't recognize a charge in the second drop down box
Select Chat online or Request a call

M3tal Daz3

For purchasing issues you should contact xbox support billing section:

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

I have being charged twice this month