I have been unable to launch the Xbox app for PC for months. I just get a black screen...

Hello Andrew _ my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are experiencing with the Xbox app, with the intention of being able to help you, I did an internal search on the Microsoft forum and found a post by Itarte, a user, who mentions an alternative solution that personally worked for him and for me. It seemed like interesting information, which you should take into account:

It may be because of the language. The same thing happened to me and I solved it in the silliest way possible. In Windows 10 I have gone to settings, language and region. The language must be Spanish Spain and then below, the languages ​​that you have installed appear, the first one must be Spanish Spain. I'll show you a couple of videos of this person that has worked for me.

This is the one that has worked for me, the other one I didn't need to try.

https://youtu.be/zcu-n_0AR1M

This is the first one I've published that I haven't needed to try.

https://youtu.be/2_veeSGIkB0

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://answers.microsoft.com/thread/63b309b8-4cf2-4f88-9c0d-01f991ac0388

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I have tried all 3 solutions now and when I launch the xbox app I am still stuck with just the app having the black screen and the xbox logo in the middle pulsing.

I've been using Xbox Fitness regularly for at least 6 months. Other than a little lag (due to wifi) it's been great. Starting yesterday, I have not been able to get the app to launch. Like others on this thread, the app starts, displays the warning screen,
goes to the green screen and just spins while music is playing. Tried the remedies suggested with no luck so far. This is unacceptable for a paid service!

Hi YanYann,

The only drives that have bitlocker encryption are external drives I periodically plug in to backup.

I unplugged the external HDD I had plugged in that uses bitlocker.
Logged onto XboxAppTest profile.
error code gone. presented with popup:
"Gaming Services Required"
"Install Gaming Services"
downloaded services. Get UAC prompt to enter adminstrator acc password. Enter password.
"There has been an error, see details".
details:
"Something Unexpected Happened"
"Code: 0x80073D25"
Go back to main adminstrator account, fully sign out.
sign back into XboxAppText acc.
Gaming Services installs fine.
"Launching the Xbox App"
"Updating 100%"
Pulsating Xbox logo and black screen.
No change after 5 minutes.
Close program, restart.
launches to Black screen with static Xbox logo, and then closes.
Reboot PC. Log into XboxAppTest profile, Try to start Xbox app, launches to black screen with static logo, then closes.

I just tried to launch it on my PC and it launched just fine. After it got past the "connecting to call of duty servers" screen, it sent me to the terms and conditions screen then just goes black with a little loading square. Stays like that and will not
load.