I have been having a issue with my wireless controller and headset disconnecting randomly.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Try to restore the xbox, if that doesn't work I advise you to request a repair.

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

this problem was introduced with the last dashboard update, you could the only solution that works so far is to use a complete wireless headset like the turtlebeach stealth 500x, as these are not connected to the controller for the partychat/gamesound. there
is also another problem with the controllers having a disconnection problem that happens randomly.

IF you are not keen on getting the wireless headset there get a play and charge kit have your controller hooked up with the usb cable for it to act as a wired controller and use either the MS stereo chat adapter or the built in 3.5mm jack for the newer controllers.this
lessens the disconnection issue. and if a disconnection happens check in the settings/devices and accessories if the controller is assigned to you if not assign it and your mic should be registering for the chat.

this problem was introduced with the last dashboard update, you could the only solution that works so far is to use a complete wireless headset like the turtlebeach stealth 500x, as these are not connected to the controller for the partychat/gamesound. there
is also another problem with the controllers having a disconnection problem that happens randomly.

IF you are not keen on getting the wireless headset there get a play and charge kit have your controller hooked up with the usb cable for it to act as a wired controller and use either the MS stereo chat adapter or the built in 3.5mm jack for the newer controllers.this
lessens the disconnection issue. and if a disconnection happens check in the settings/devices and accessories if the controller is assigned to you if not assign it and your mic should be registering for the chat.

My controllers disconnect quite often and I know why. I own this astro RX/TX wireless adapter for a headset:

http://ecx.images-amazon.com/images/I/41BmrmqxGAL._SY355_.jpg

If it is on, the controllers have issues. If it is off, they work perfectly. Do you guys have wireless headsets or adapters like this? They may be your problem.

This problem was introduced with the last dashboard update, the only solution that works so far is to use a complete wireless headset like the Turtle Beach Stealth 500x, as these are not connected to the controller for the partychat/gamesound. there is also
another problem with the controllers having a disconnection problem that happens randomly.