I have been charged twice for something I haven't bought.

ChaznabbzDavies · Nov 4, 2021

I have been trying for days to get some help with a charge on my account. I have been charged twice for something I haven't bought. I have requested a refund but it's been denied because I have already had 1 refund in the last year. I have sent an email but had no response. I've tried chat but you can't speak to an actual person so I'm just going around in circles. Any advice please?

:)

XBF Houmaidi O

That's odd. Would you please attempt to Request the refund again and see if you are receiving any specific messages.

ChaznabbzDavies

Thank you for your reply.

The charge is for Apex coins, twice at a cost of 7.19 each.

I bought Apex coins on 20th but didn't receive them. I eventually received them yesterday, after several chats with EA. But on the 21st and again on 24th payments for 7.19 were taken from my paypal account for Apex coins. I only ordered them once.

XBF Houmaidi O

Hello @ChaznabbzDavies! I hope that you are doing well today!

I truly apologies for this situation. May I ask you was the charge for a subscription, digital game or an add on? If it was a subscription, our live agents will be able to refund you for the charge. However, if it was a digital content, you will have to reply back to that email you received from the refund department and explain the situation for them as they are the only ones who can assist you with this matter.

XBF Houmaidi O

You mentioned that you the refund request was declined. Did you respond back to that email? If not, please do so as they will respond back to your email within 24h after reviewing your case. However, if you have already replied to them, you will just need to wait for their reply.

ChaznabbzDavies

That's just it, I haven't had an email to say they've been declined, it just says declined when I go into my account. I know thy say it can take up to 72 hours but it's way past that.

I have been charged twice for something I haven't bought.