I HAVE BEEN CHARGED TWICE FOR A GAME

JasonDICKINSON · Apr 29, 2020

On 29 April 2020 my son purchased GTA5 through Xbox Live For $45.46. It said it was declined so I tried to purchase it again and it told me to contact my bank. I contacted the Police Bank and they advised me that I have been debited twice. I authorize
the purchase of 1 game and only want to be debited once. The game does not show up on my Xbox. Can you please help me I understand how busy you are.

:)

MishManners

Sorry this has happened to you.

You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
website (if you aren't in the US/Canada) and someone will get back to you about these charges.

Good Luck.

SoullessCodith

I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.

JasonDICKINSON

purchased from Xbox Live account

AridLizard

not all the contact us categories give you the option to talk directly to Support

to get a call back or online chat with Support, go to https://beta.support.xbox.com/contact-us then select Family and online safety as the category and I want to protect
my account as the topic.

skip the Covid notification then scroll down to the bottom of the options for Chat online or Request a call.

WPAK

Hi there,

for any purchasing or billing issues it's usually best to contact Xbox Support via Phone (or chat) at
http://support.xbox.com/contact-us they should be able to look into the issue and hopefully help you solve it.

Let it know when there are any results

I HAVE BEEN CHARGED TWICE FOR A GAME