I have been charged for something I didn't ask for.

RevGow · Jul 3, 2021

Hi, I've been trying to find a way to get in touch with someone from customer service or support but have found no way of doing so.

I have been charged £49.99 from my PayPal by Xbox for Xbox gold which I never asked for, never received and is not in my order history. I have contacted PayPal and they verified it was taken by my Microsoft account and told me to get in touch with Microsoft. I am getting nowhere so would appreciate any help.

Thank you

:)

ItzCamzy

Hi,

In this situation please contact Microsoft support directly via the link

https://support.xbox.com/en-US/contact-us

They will be able to access your account and billing history and look into the matter further.

Default_570

Check with account.microsoft.com and see what is up here

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

George, we will confirm your purchase to verify that the purchase has been completed

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

Let me know what appears in the history, please.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the transaction from there? If it's not showing from there, please check all Microsoft accounts that you own.

XBF Houmaidi O

That's odd. Would you please attempt to Request the refund again and see if you are receiving any specific messages.

I have been charged for something I didn't ask for.