I have been charged a payment for Microsoft Xbox but I don’t own an Xbox

Hi Karen. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be to receive unexpected charges. Let me see how I can assist you.

If the charge doesn't show in your Microsoft account's order history, the charge has come from a different account; you may be a victim of fraud. For help with this, please contact your bank, report your card as compromised, and report the unauthorised charge. Microsoft can only assist you if the purchase came from your own Microsoft account.

If you have any questions please don't hesitate to reach back.

Thanks,
Kyle

Thanks Francia.

I can’t get hold of him at the moment.

Just to clarify. If I do get through to Microsoft, will I be able stop the payments? I don’t have access to his account, but the payment method is mine.

No support wouldnt be able to help in this case since the charges arent originating from your own account.

I figured it out on my own last night someone hacked into my Microsoft account and used all my stored payment methods to order products and created a Xbox profile. They tried changing my log in credentials but I caught it after the first couple charges to my cash card and PayPal account. I have since regained access to my account, changed my password and added additional security in addition to removing my payment info. I have been refunded the charges as well.

Its an Xbox 360 game, you have to enter a payment option even for the free ones. Don’t worry you won’t be charged.

The chat and the call back function don’t work. I have been trying for more then a week.

Plus the payment was done with Microsoft credit. So that should be to hard for Microsoft to refund their own managed credit.

Do you have a direct number ? Of direct link that works and can help me ?