I have been charged £17.99 in September and December. I presume this is for my sons...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate first what was the charge for, kindly ask your son to sign in to https://account.microsoft.com/billing/orders please let me know if you can see the charges from there as well as the description so we can check what is the issue.

Hello. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you review if these purchases appear in your Microsoft account order history with status completed?

https://account.microsoft.com/billing/orders

If the purchase is not there, and you maybe have more email addresses, could you check the order history with each one?

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, transaction IDs, order numbers, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.

Its now December 7 and I've been waiting since September 17. I bet if I was a renowned video game journalist, everything would have been fix by September 20. Microsoft doesnt care about its customers -____-

For some reason, after I try to purchase game pass with my account balance, it says to approve the payment from my banking app, saying I will be charged 17.99 on my banking app when I already have sufficient funds on my account.

What is the issue here, and will I actually be charged on my card?

Im in the same situation, I pre orderd an xbox serries x september 22 and my order history at one point last week said expected novemeber 10th and now it just says paid with the ending of my card and no date or anything that says when it will arrive. I
then spoke to someone from microsoft and he said if my card hasn’t been charged im likely to be on the 2nd waive of orders in december. Never trusting microsoft with ordering again