I have been charge twice and haven’t got the game on console

Everything will be fine, Ollie. This really happens in rare cases.

Thank you for contacting me, my friend.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Ollie, if you tried to buy the game directly through the xbox app and the game does not appear in the purchase history below:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

Rest assured, it meant that there was a conflict when finalizing the purchase and it was not completed.

The amount withdrawn from your account will be automatically refunded in a maximum of 3 days, which is the deadline of your bank.

I am at your disposal for any queries.

Thank u hopefully I get the money back

Sorry this has happened to you.

You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
website (if you aren't in the US/Canada) and someone will get back to you about these charges.

Good Luck.

I have had this issue myself. It is best to contact Microsoft support by phone with that type of problem. Just a heads up it could take 7 to 10 business days for the money to be put back into your account.