I have been billed twice. How I do get a refund?

Thanks mate, I figured that was the best solution.

contact Support, when they see a double payment they should process a refund

Sorry mate but you'll probably have to contact support and raise the issue with them. I know Live was having some issues last night and I was unable to purchase anything.

Today, I received an email receipt for the game I tried to purchase last night. The trouble is when I try to download it Live wants me to pay for it again.

Hi there S. J, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can request a refund for the duplicate charge by using the following link

https://support.xbox.com/forms/request-a-refund

When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi vimalrajvethanayagam! My name is Ricardo an independent advisor ready to help you with this situation!

If both charges appears here, you don't need to get a refund as you will have both months in your account

https://account.microsoft.com/billing/orders

If even then you wanna get a refund you can do it here

https://support.xbox.com/en-US/help/subscriptio...