I have an xbox ultimate subscription and its not letting me play on my xbox console

Discus and support I have an xbox ultimate subscription and its not letting me play on my xbox console in XBoX Games and Apps to solve the problem; Hi, I bought Ultimate game pass subscription on my PC. Am I right that on Xbox Ultimate you should be able to play on PC and Xbox console? When I log... Discussion in 'XBoX Games and Apps' started by Louise Stockdale, Oct 25, 2023.

  1. I have an xbox ultimate subscription and its not letting me play on my xbox console


    Hi,

    I bought Ultimate game pass subscription on my PC.

    Am I right that on Xbox Ultimate you should be able to play on PC and Xbox console? When I log on my console I cannot play and game pass games...

    Hopefully someone can advise thanks,

    Georgina Stockdale

    :)
     
    Louise Stockdale, Oct 25, 2023
    #1
  2. CountingDown27 Win User

    I have an xbox ultimate subscription and its not letting me play on my xbox console

    In addition to the above, just confirm that you definitely purchased Game Pass Ultimate (which gives access to GP on both platforms) and not Game Pass for PC (which just gives PC access)
  3. Darhyl Amizola Win User

    I have an xbox ultimate subscription and its not letting me play on my xbox console

    Hi Louise! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Xbox subscription. No worries, let me help you sort this out.

    Yes, that is correct. You should be able to use the subscription on both console and PC.

    Kindly confirm if the subscription purchase was successful by signing your account on account.microsoft.com > go to Payment and billing > Order history.

    You may also check if the subscription is active on account.microsoft.com > services and subscription.

    If you have confirmed that the subscription is active and that the purchase was successful, try to remove, power cycle, and re-add your accounts on the console, here's how:

    Here's how to remove your account:

    > Press the Xbox button  to open the guide.
    > Select Profile & system > Settings > Account > Remove accounts.
    > Select the account that you want to remove, and then select Remove to confirm.

    Power Cycle:

    > Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    > Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    Then re-add your account.

    Please take your time and let me know if the subscription works.

    Best Regards,
    Darhyl
  4. Dirty Purdie Purdie Win User

    Can't play Minecraft online

    No, it won't let me play halo either. I have a valid xbox game pass ultimate subscription though
  5. nicholas page Win User

    Unable to access Xbox Live Gold games even though I have game pass

    Yeah no it didn’t work, I downloaded it from Xbox gamepass and it still doesn’t let me play. I just checked my subscription as well and I do have Xbox Game Pass Ultimate still
  6. Darhyl Amizola Win User

    How do i play online with a account that doesn’t have gamepass

    Hi AJ! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm afraid it is not possible to play online without either of these 2 subscriptions: Xbox Game Pass Core or Xbox Game Pass Ultimate unless there is an account with an active subscription that is game sharing/set as home Xbox on your console.

    Based on your description, an account with an Xbox Game Pass subscription is set as home Xbox (subscription sharing) on your console however you are still unable to play online, is that correct?

    If yes, this could mean that the account with the subscription that is set as home Xbox might have its subscription expired already or that the active subscription is neither Core nor Ultimate.

    You need to contact the owner of that account if it still has an active subscription by confirming it on account.microsoft.com > services and subscription.

    You may also check these links for more information regarding these 2 subscriptions:

    Xbox Game Pass Ultimate: https://support.xbox.com/en-US/help...age-subscriptions/xbox-game-pass-ultimate-faq

    Xbox Game Pass Core: https://support.xbox.com/en-US/help.../manage-subscriptions/xbox-game-pass-core-faq

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

I have an xbox ultimate subscription and its not letting me play on my xbox console

Loading...
  1. I have an xbox ultimate subscription and its not letting me play on my xbox console - Similar Threads - ultimate subscription letting

  2. Unable to Access Space Marine 2 Multiplayer Despite Active Game Pass Ultimate Subscription

    in XBoX Games and Apps
    Unable to Access Space Marine 2 Multiplayer Despite Active Game Pass Ultimate Subscription: [img] Hello, I’m writing to report an issue I’ve been experiencing with Space Marine 2 on my Xbox console. I recently renewed my Game Pass Ultimate subscription, but since then, I’ve been unable...
  3. I bought Siege X, Ultimate Edition today. It says I need an Xbox Game pass Subscription to...

    in XBoX Games and Apps
    I bought Siege X, Ultimate Edition today. It says I need an Xbox Game pass Subscription to...: I bought the Ultimate Edition of Siege X today. I am able to play unranked and quick match. But Ranked and Siege Cup say Xbox Game pass Subscription Required. I do not have game pass. Do I need it...
  4. Cant play multiplayer but my gamepass ultimate subscription is active

    in XBoX on Consoles
    Cant play multiplayer but my gamepass ultimate subscription is active: I can’t play any of my games online and my subscription is active. I also reset my console and still not working, every time I try to play online it tells me to pick a plan but nothing shows up...
  5. My Gamertag on my Xbox has completely disappeared along with my Gamepass Ultimate Subscription

    in XBoX Accessibility
    My Gamertag on my Xbox has completely disappeared along with my Gamepass Ultimate Subscription: Need help in recovering my gamertag as I have a Xbox Ultimate subscription on it along with money on my Xbox live account 73c6b24c-990e-49e2-ad4e-2901db9df883
  6. Can you sign up for Xbox Pass Ultimate subscription and get a military discount?

    in XBoX Games and Apps
    Can you sign up for Xbox Pass Ultimate subscription and get a military discount?: How to sign up for Xbox Pass Ultimate subscription and apply military discount to your monthly subscription plan? 45fe51d5-4d2c-4977-bde2-8bdf6a455d02
  7. Cloud gaming wont work even tho i have the xbox game pass ultimate subscription

    in XBoX Games and Apps
    Cloud gaming wont work even tho i have the xbox game pass ultimate subscription: I redeemed a code for xbox game pass ultimate and when i tried to play with cloud gaming, it would say that in order to play, i would a subscription but i already redeemed the game pass...
  8. Microsoft Ultimate Word Games Premium Subscription does not show on my Microsoft Account

    in XBoX Games and Apps
    Microsoft Ultimate Word Games Premium Subscription does not show on my Microsoft Account: I purchased a Premium Subscription for MUWG on 12/04/2025, and it has activated, but it does not appear on the list of subscriptions on my Microsoft Account. It does appear on my Orders List....
  9. If I got a game pass ultimate subscription would I be able to play space marine 2 through...

    in XBoX Games and Apps
    If I got a game pass ultimate subscription would I be able to play space marine 2 through...: I already know that you can play space marine 2 through Xbox cloud gaming but I was wondering if you also needed to own the game 34405de5-6c1e-4284-9cae-abe52f3bf98d
  10. Game Pass Ultimate subscription not applying to my console

    in XBoX Games and Apps
    Game Pass Ultimate subscription not applying to my console: Hi everyone, I've recently purchased a Game Pass Ultimate subscription, but I'm facing an issue where it's not applying to my console. My account shows that my subscription is active, yet I'm...