I have an Xbox series that won't stay connected unless I factory reset or restart router.

Michael Baity · Nov 17, 2023

To make a long story short I have an Xbox series x that worked perfectly fine whenever I had my own place with my own Wi-Fi however I had to move and the people I moved in with have their own Wi-Fi same provider and same like bandwidth and everything. I have a gaming PC for my wife that's in the same room as my Xbox and everything we have device wise connected just fine. Even my Xbox did for a while maybe a day. Next day it won't connect to the internet and it acts like I'm entering in the wrong password. So eventually I try restarting the router and that works for a day. The next day I come in and it's broken again. I called support and the call wasn't all that great and so it failed halfway through but the person suggested that I factory reset the Xbox so I did got to keep all my games and whatnot and it worked for another day. And then I come back on and once again it's not connected to the internet acts like I'm entering in the wrong password. I'm really at a loss and don't know what to do here because I know it's not connection issues as I've already stated this is in the same room as my PC and get signal just fine it's not a power issue due to the fact that the internet that I used to have which had more devices on it was the same speed as this one and worked perfectly fine. So I don't know what to do and now anytime I want to just chill and relax after a long day I have to jump through all these hoops. I share this internet with my roommates and I can't just turn it off on them willy-nilly like that especially since one of them works from home. So I desperately need a situation that's going to permanently fix this thing.

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Sorry you're facing issues with your Xbox and Wi-Fi connection. If a hard reset only fixes the issue for a short while, I suggest you try use the ethernet cable instead if that is possible. You can also try check if there are any software updates available on the console. You can also try check the setup of the Wi-Fi.

I hope this helps.

squishybug162

Hi AJ, I have tried the steps you provided plus direct connected my Xbox to my router. I can not get my Xbox 360 profile to download on my Xbox Series S. I have factory reset my Xbox Series S and tried again still won't work. I even restarted my modem and router to see if that would help. Nothing works I get the same message every time can't connect to Xbox live service, check you internet connection and try again.

Any other ideas? Xbox needs to fix this, this is ridiculous.

-Shawn

BladeShin

I am also having this issue just purchased a new series x and factory reset it twice now but the box won't stay checkmarked

Dafydd92

I'm having the same problem

I'm on Xbox One.

I cannot download a single app!

I've tried the following

Restarted my console

Tried wired and wireless connection

Reset my router

I even did a Factory reset

Yet it still won't download a single app

Dafydd92

I'm having the same problem except I'm on Xbox One.

And except the fact I cannot download a single app!

I've tried the following

Restarted my console

Tried wired and wireless connection

Reset my router

I even did a Factory reset

Yet it still won't download a single app, not even the bluray app

I have an Xbox series that won't stay connected unless I factory reset or restart router.