I have an Xbox Account that I cannot access my old contact information.

Hi T D, my name is Courtney and I would be happy to help.

I'm sorry to hear that you lost access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (Believe me, this is the only option to recover access to your account), I have also gone through a similar situation, so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

Hi Mr Darcy, I think my situation is a little more complicated than changing my account via console. first things first when I try they prompt me for my old account password. I have lost my old account password. not only that, I cannot retrieve it as the
account seems to have been closed due to not logging in for sometime. So I am stuck in a situation where my existing Xbox live GT is tied to a expired windows account. I created a new one with my new email and am now trying to tie this windows account to
my old GT. But if I cannot gain access to my old windows account to change it, I cannot do anything. Hope this clarifies.

The problem is that I don't have a Microsoft or Xbox account, therefore I cannot access my purchase history as I do not have one. I already contacted my bank and they said to contact Microsoft before going back to them.

Hi Sarah S, my name is Daniel and I would be happy to help.

I am very sorry that the account has been blocked, unfortunately without your Microsoft account you cannot access your Xbox, so it is recommended to first unlock the account to access Xbox again. For more information you can access the following link:

https://support.microsoft.com/accou...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Also, if you want to obtain additional information regarding this problem, you can contact Support directly, they will be able to provide you with more exact information.

Support: https://support.xbox.com/contact-us/

If you have any other questions, let me know and I will be happy to help you.

Best regards,
Daniel.

And now I have this:

Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system.

date:

4/13/2013 10:34:47 PM

code:

39421C7B0367124

s:

KQ+l1zrythxQH8t6g3+w8Q==

id:

9809c272-42ff-4f28-b919-bc9d5b662c83

req:

11cf0be4-2f95-46e8-8840-1cba2bdd42c9

Can anyone help?