I have an unknown charge from microsoft “MICROSOFT*XBOX GAME425-6816830 WA” i haven't been...

Hi there Kaylee, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend using the tool provided by Microsoft so that you can investigate for yourself the information of the account with which the purchases was made through the following procedure:

1. Log in with your Microsoft account (it doesn't matter if it's not the account used for the purchase) at the following link:

https://account.microsoft.com/billing/payments

2. Under "Don't recognize a charge on your bank statement?" click on "Investigate".

3. From the list, choose the card with which the charge appeared and enter the CVV if prompted. If you haven't added the card where the charges are being made, you'll need to add it to proceed with this process.

4. This will allow you to see all transactions made with this payment method even if they were made by another user on their own account. Click on the transaction that matches the amount on your card to see more details.

5. If a different account from the one you are currently logged into made the purchase, the partially censored email address of that account will appear. This should be enough for you to know which account the charges are associated with. If it is an account you own, simply log in and request a refund through the following link:

https://support.xbox.com/forms/request-a-refund

If you do not recognize the Microsoft account used for the purchase, it will be necessary to contact your bank/financial institution to report this charge as fraudulent.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Unknown email as well.

If the charge came from an unknown microsoft account that isnt yours then youd want to reach out to your bank and report it as fraud.

Microsoft would only be able to help you directly if the charge occurred on your own Microsoft account.

Please let me know what the charge Microsoft*Ultimate is for, it's in the amount of $16.23. I

checked the msbill.info site and logged into my account, it shows we have no recent orders (past 6 months).

Looking at msbill.info site you don't even have this charge listed.

Confirm the charge is from Microsoft

Charges from Microsoft for consumer purchases will appear on your billing statement with these descriptions:

MICROSOFT*XBOX
MICROSOFT*XBOX LIVE GOLD
MICROSOFT*XBOX GAME PASS
MICROSOFT*EA ACCESS
MICROSOFT*STORE
MICROSOFT*OFFICE

MICROSOFT*OFFICE 365

MICROSOFT*ACCOUNT

MICROSOFT*ONEDRIVE

MICROSOFT*OUTLOOK

Need to know how to ensure this is canceled since it's not on my account.

Please cancel my Microsoft Ultimate 1 Momsbill.Info Waus and return the $16.11 back into my bank account.

Thank you.

Why am I being charged a Microsoft bill for the last year-and-a-half which I do not have Microsoft Windows $7.95 on my bank account each month and I can't seem to get this stuff

Thanks for the reply. I only have one Microsoft account and I also have been charged for this on my bank statement but haven't received goods.