I have an external hard drive and my controller works just fine before I plug it in but...

Hi,Ricky! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Are you using wireless controllers?

Some USB devices, including incompatible or defective USB cables, can interfere with wireless signals.

yeah a controller is working for my xbox one but my external hard drive which is a 3tb seagate is not working so my usb ports work fine its just for some reason the external hard drive isn't so any other suggestions or should i just get a new hard drive
and try again

Same problem here. My Seagate external hard drive blinks for about 5 seconds and then just stops then I get the 'we see your external storage, but the connection is too weak to use' error. It does this on two different xbox ones. Ive swapped out ports, unplugged
everything, restarted the console. The hard drive works just fine and the blue light stays on when I plug it into my pc. Any solutions here?? and yes my external hard drive plugs into the wall and has a cord that plugs into the usb port.

If it's working just fine when you test the controllers, it means there is nothing wrong with them.

Do you have an external hard drive plugged into your console? Also, keyboard and mouse? If yes, kindly unplug them all together then perform a powercycle before trying again. Keep them all unplugged.

my Xbox works fine without the external hard drive but when I connect the hard drive it says no signal being received tries to start but won't used to work fine before the last update why is this?