I have an account with microsoft and outlook but i had my phone number changed and i cannot...

Hello christy ballard1,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to recover your Microsoft account and settle your Game Pass subscription. Just a reminder, we are not able to double check your account and process the account recovery here. No worries, we do have some effective troubleshooting steps here that could fix the issue.

To regain access to your account, you can try resetting your password by following these steps:



1. Go to the Microsoft account sign-in page.

2. Click on "Forgot my password".

3. Enter the email address or phone number associated with your account.

4. Follow the prompts to verify your identity.

5. Once verified, you can reset your password and regain access to your account.



If you're still having trouble accessing your account after resetting your password, you can contact Microsoft support for further assistance since they have a better view than us. Regarding your Game Pass subscription, you can manage your subscription by logging into your Microsoft account and going to the "Subscriptions" section. From there, you can cancel or modify your subscription as needed. If you're still being charged for a subscription you haven't used, you can contact Microsoft support for assistance with cancelling or refunding the subscription.

To get in touch with our dedicated Xbox Support team, click this link https://support.xbox.com/en-US/contact-us in a new tab or window. Once you're on the page, you'll see options where you can contact them via phone or live chat.

Hope I helped!


Microsoft Community Moderator

Hello christy ballard1,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

I've actually had a random gamertag (Xbox LIVE account) associated to a Hotmail/Outlook LIVE email address when I created it.

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Surely you should be able to log into the new account that was created when you created the new Outlook email address.

Change the email address associated with that new account, freeing up the new Outlook email address that you created.

Change the email address of your CURRENT Xbox LIVE ID to that new Outlook email address. Doing all that while on the computer, should still have that same Outlook email assigned to your phone, ON your phone. I don't have a Windows phone but that's basically
what I had to do when it messed up on my new Windows 8 laptop.

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However, with the new local currency that Microsoft has switched to, changing the LIVE ID associated with a gamertag MIGHT remove all remaining funds off the account.

I’m having the exact same issue.

My phone number was previously on my account (i even have microsoft rewards texts saved) then suddenly and without warning Microsoft has removed my phone number (which i’ve had for over 10 years) and now I cannot access my rewards.

I’m not changing my number or buying a different sim for a mistake by Microsoft. And it isn’t attached to another account because I only have two and both have no number now.

Loads of people are suddenly having this issue so it’s something server side

If anyone has found a work around please let me know, so I can fix this issue and potentially help others

I'm now in the same boat, it asked me yesterday to verify my account when I logged into Hotmail/outlook, but the mobile number it had registered was an old one that had been deactivated. I managed to get onto my e-mail account. I then went to account settings
and found the bit where i could update my mobile number. I changed it to my current number and then they sent me a text with a four digit pin to verify on Hotmail/outlook that this was me. I used the pin and it said it had been verified. then this morning
when I turned on my xbox one it told me to verify my account with a 8 digit pin that could only be sent to the old number that I had registered which was now disconnected. this is when I found out that I had to wait 30 days! for my new number to be linked
to the account. I cannot even cancel this process now as it asks for the old mobile number again to have a verification pin sent to it, WTF! MICROSOFT, I hope you are going to give me at least a one month subscription for my loss in playing time and I will
be missing out on game events for battlefield and destiny.