I have an account for microsoft solitair but game not opening on pc

Hi. My name is Mel and I am an independent advisor. Unfortunately since the last update a number of users are experiencing this issue. The only solution someone found so far was to uninstall the store, reinstall it and download the game again. This doesnt work for everyone however and I suggest maybe getting in touch with Microsoft to see if they can suggest anything further.

UPDATE!! I rebooted my PC, after the previous installation of Microsoft Mahjong, launched Microsoft Mahjong and opened OK. I launched Solitaire & Casual Games from within Mahjong, and it opened OK! It didn't work before the reboot, but now it did. Thank you!! I already closed and opened Solitaire & Casual Games and it continues working fine.

Hi, Pam.

Based on this information, I can suggest this potential fix:

Step 1.
Press the Windows key + R key to open the Run window > type wsreset.exe > wait until the store opens automatically, and sign out of your account.

Step 2.
Press the Windows key + I to open PC Settings > Apps & Features > Installed apps > locate the Solitaire Collection app and go to advanced settings > click on “repair” and “reset”.
Open the Solitaire Collection app and sign out of your account if you're logged in automatically.

Step 3.
Restart your PC and sign in with the account that owns the Solitaire Collection subscription on both the Microsoft Store and the Solitaire Collection app.

I have Microsoft casual games downloaded on two pc's and they both have solitaire, but it is unavailable on both my android phone, and my iPad.

Why is this, is it a Microsoft thing about PC's only?

I lost my klondike solitaire levels showing up when I download microsoft classic solitaire app on my new pc. It is still showing the games played and won but not the level I obtained. Note the level (452) is still showing up on a second pc I
have. How can I get the level and the position I've achieved showing on my main pc.

Are you using the same account on both computers?