I have access to Xbox live gold features but it says I don't have Xbox live gold

Discus and support I have access to Xbox live gold features but it says I don't have Xbox live gold in XBoX on Consoles to solve the problem; I was trying to play destiny with my friend and he couldn't join my fireteam so we tried working around it (we are at this point talking in a party)... Discussion in 'XBoX on Consoles' started by BunkeredCracker, Jun 11, 2015.

  1. I have access to Xbox live gold features but it says I don't have Xbox live gold


    I was trying to play destiny with my friend and he couldn't join my fireteam so we tried working around it (we are at this point talking in a party) and it tells me that I need xbox live gold...now I'm on destiny and can see other players live in the game
    im in a party chat two things that you can't do without Xbox live gold but anyway my account says I had a purchase for Xbox live gold yesterday but it still says pending I can't do anything about it I've tried for hours upon hours I have money in my account
    and I can't cancel the payment since it's obviously not working but it seriously shows me the Xbox dashboard as if I am currently on Xbox live I can see all my friends that are online and if I try to join their party it tells me I need Xbox live gold to join
    a party But I join the party anyway and can talk to them but I then have no way of leaving the party I can't even cancel my card and put it back on there because "I cant Cancel it until the transaction goes through" or "I can't cancel it with a subscription
    active" at this point I moght have to just get a new bank card in order to cancel this..it shows a pending transaction for 06/10 for 9.99 or whatever and then one for 05/10 for 9.99 which mind you isn't even possible for that to be pending because I've been
    playing on destiny literally all month with my friends so literally Xbox live gold has to have been active up until yesterday

    :)
     
    BunkeredCracker, Jun 11, 2015
    #1
  2. My xbox one wont let me buy xbox live through it.

    On my account it says that i have Xbox live, yes. But i just tried to access Xbox live only features like YouTube or Netflix. It is still not working. And on the "featured" section of my dashboard is says "Go gold to play Titanfall online" obviously implying
    that i don't have Xbox live. Is it maybe my xbox one itself?
     
    KF5xHellaRanzz, Jun 11, 2015
    #2
  3. WPAK
    WPAK Guest
    I bought Xbox Live Gold, but it says I don't have Gold.

    Hi there,

    please double check http://account.microsoft.com/services to see if the subscription is showing there.

    If the subscription shows, try the following steps

    Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

    Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
    Restart or Power Cycle Xbox One Console

    Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at

    Contact Us | Xbox Support

    Let us know the results
     
  4. I have access to Xbox live gold features but it says I don't have Xbox live gold

    Hey there, firstly I would suggest going to the following link and making sure your subscription is all good with no pending amount owing or something:
    commerce.microsoft.com

    If that all looks good then I would suggest a physical power cycle if you haven't already by following the steps here:

    support.xbox.com/.../power-cycle-console


    If that still hasn't synced things up I would then suggest deleting your profile from the console and downloading it again.

    Delete profile:
    support.xbox.com/.../remove-profile-from-console


    Download profile:
    support.xbox.com/.../download-your-xbox-live-profile-to-another-xbox-one-console


    Most of the things above are aimed at refreshing your profile in the hopes your Xbox live subscription syncs properly, if all else fails I would be calling phone support:
    support.xbox.com/contact-us
     
    DigitalAssassin, Jun 11, 2015
    #4
  5. Bunkered, Call Xbox Support @ 1800-4MY-XBOX. more then likely theyre is a pending balance on your account because of XBL subscription. they will be able to move the balance to your "new"(im assuming" card, and fix the issue, if not they have more tools then
    are available to you in this situation.
     
    xXUltraGunnerXx, Oct 31, 2018
    #5
  6. KF5xHellaRanzz Win User

    My xbox one wont let me buy xbox live through it.

    On my account it says that i have Xbox live, yes. But i just tried to access Xbox live only features like YouTube or Netflix. It is still not working. And on the "featured" section of my dashboard is says "Go gold to play Titanfall online" obviously implying
    that i don't have Xbox live. Is it maybe my xbox one itself?
  7. Mister Maka Win User

    X Box Live Membership Limitation for Madden 17

    Hey there BigTuna847.

    It appears you currently don't have an Xbox Live Gold membership, which would explain why you're receiving that message. In order to access Xbox Live features you will an Xbox Live Gold subscription.
  8. Viper29Venom Win User

    X Box Live Membership Limitation for Madden 17

    Hey there BigTuna847.

    It appears you currently don't have an Xbox Live Gold membership, which would explain why you're receiving that message. In order to access Xbox Live features you will an Xbox Live Gold subscription.
    What about me? I renewed my live gold subscription just for this game and I'm getting this issue.
  9. Jurgen1488 Win User

    Make free to play games truly free to play

    Hi. No, every platform have own rules. Xbox rule and feature is Xbox LIVE GOLD. And without Xbox LIVE Gold you can't play multiplayer games. That's all. Although Xbox LIVE Gold is not an obligation to buy. This is completely voluntary. But without Gold
    you don't have several features unlocked.
  10. Miss Ghidorah Win User

    I have Xbox live gold but it's saying I don't.

    Hi Haszed,

    Sorry to hear about any frustration this may have caused. Unfortunately, we're unable to assist with Xbox Live Gold and billing issues here on the public facing forums. You will need to speak directly with phone
    or chat support
    for further assistance.



    If you have any additional Xbox related questions, please do not hesitate to ask us! We're here to help.

    _______________________________________________________







    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.
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I have access to Xbox live gold features but it says I don't have Xbox live gold

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