I have a Xbox one x and my controller just randomly becomes unresponsive

No error message the controller does not turn off, just randomly becomes unresponsive.

I had switched controllers to the one that I use on my PC, on my PC it works fine but on my Xbox it does the same as the as the other one, but I need to say that this is a refurbished xbox

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to isolate if the issue is the controller or the Xbox itself.

If I may ask, do you have a different controller that we can try to use? Or if you can use the controller on a different device to test it out that would be great.

The power cycle seems to have fixed it. Tysm

This may mean that it's the console. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.