I have a Xbox live gift card on my Xbox and I can’t pay a renew subscription because it...

I want to pay my past due xbox live and i have a xbox code how do i use my code for xboc live renew?

I want to pay a xbox gift card to renew but it wont pop out please help

Hi CoolBoyCreeper,

Is your account past due?

When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. Here’s how to pay your past due balance online:

1. Sign in to your Services & subscriptions page with your Microsoft account.
   Note If you don't know your Microsoft account email address or password, use the
   
   Lost Account Solution or the
   Lost Password Solution.
   
2. Find your past due subscription in the list. The amount past due will be in red.
   
3. Select Pay now, and then follow the instructions to pay the balance due.
   

Note Adding a prepaid code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your prepaid code.

Hey there CoolBoy!

Sorry to hear that you're dealing with this issue trying to get your new subscription up.

If you are having trouble with this since your account has been suspended due to late payment and the previously posted steps haven't helped, it might be way faster to contact
customer support
and see if you can have an agent help you with your account/sub directly.

When you get a chance, get in touch with them and let us know if that helped.

Also, seeing as we are currently helping you on your first
thread, I will be locking this one so that we can streamline all the effective answers.

Thanks!

For the past due you need to pay it by credit card or paypal. A past due couldn't paid with prepaid credit. Once this is paid. You could use a prepaid card for gold if you you dont want to pay it with a credit card or other payment methods.