I have a Ubisoft account i cant access

Hi again DarkDraconisX

Yes, you can purchase Ubisoft Plus from your Xbox console, as long as your Xbox and Ubisoft accounts are linked.

Once you have purchased the subscription, you will be able to access Ubisoft Plus games from any device compatible with Ubisoft Connect.

In short, you can buy Ubisoft Plus from the Xbox console or from the Ubisoft website. If your Xbox and Ubisoft accounts are linked, you'll be able to access Ubisoft Plus games from any device that supports Ubisoft Connect.

I hope I have clarified your doubts. Thank you for your understanding and I hope the problem is resolved soon.

Best regards Oskaira

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm very sorry to be facing this problem. In order to help you, I need some information, please reply:

Does it show any error message?

In detail, could you detail what you did to activate the subscription on your XBOX?

Even if you answer, I ask that you also try the step below:

If you already have an active Ubisoft+ subscription you need to link your Xbox account with your Ubisoft account to have access to select Ubisoft games available on Xbox at no extra cost.

To do your account linking, here are the steps to follow:

On your Xbox, access Ubisoft+ page or a Ubisoft game page.

Click "Join Ubisoft+".

Follow the on-screen instructions and complete the log-in.

On successful linking, a confirmation page appears to access the Ubisoft+ catalog.

After your accounts are linked successfully, Ubisoft+ games will be added automatically to your Xbox game library.

If you are a Ubisoft+ PC Access subscriber, you need to upgrade your plan to Multi Access in your account management to play on Xbox in link below:

https://store.ubi.com/my-account

If it still doesn't work, I recommend going to the page below, and using Ubisoft's Contact Us option for support:

https://ubisoft.com/help/ubisoftplus

I hope these information helps somehow. Feel free to let us know if you have further questions or concerns and we will try with our knowledge to offer assistance.

Hugs!

So your microsoft account is already logged into another Ubisoft account, friend.

Unfortunately, microsoft does not have access to Ubisoft system to verify this link, so any error that occurs in the link systems, only Ubisoft will have the chance to correct it :/

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help unlinking your account to Ubisoft.

I believe you would really need to get access to that Ubisoft account that has already linked with your Xbox account so you can unlink it from there.

This can only be done on Ubisoft and if you have problems remembering what the account was, I would suggest reaching out to Ubisoft for more help about this. There is no option on Xbox to find out what the account was, unfortunately.

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

If you DONT have access to the Ubisoft account/email, you NEED to contact Ubisoft. It's not an Xbox account, and Xbox has no association with Ubisoft Accounts. In addition, when you linked the accounts, you used Ubisoft services to do it. Xbox can't go into a Ubisoft account that you lost access for to unlink it because it's not an Xbox account.

Ubisoft will be able to look up your information whether the email exists or not by getting information from you and should be able to change the email for you.

The only time they may not assist is obviously if you had been banned on that Ubisoft account and are simply trying to bypass that which in that case, you would obviously be stuck with the ban with no way of bypassing it.

Sorry.